1. Resolve your customer order fulfillment complaints against you in a reasonable and timely manner such that CoolCart does not receive a significant number of complaints against you;
2. Provide your customers reasonable access to contact information for your business such that they can contact you when orders they place are not received;

2. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless CoolCart from any and all liability, penalties, losses, damages, costs, expenses, attorneys' fees, causes of action or claims caused by or resulting indirectly from your use of the service which damages either you, CoolCart, or any other party or parties without limitation or exception. This indemnification and hold harmless agreement extends to all issues associated with your account.

3. REFUSAL OR DISCONTINUANCE OF SERVICE

CoolCart reserves the right to refuse or discontinue service to anyone at CoolCart's sole discretion. CoolCart may deny you access to all or part of the service without notice if you engage in any conduct or activities that CoolCart in its sole discretion believes violates any of the terms and conditions in this agreement. CoolCart shall have no responsibility to notify any third-party providers of services, merchandise, or information, nor any responsibility for any consequences resulting from such discontinuance or lack of notification. You agree that CoolCart has the right to monitor the service electronically from time to time and to disclose any information as necessary to satisfy the law, or to protect itself, its subscribers, or consumers of products or services sold via the shopping cart service. CoolCart reserves the right to refuse to facilitate sales of any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, undesirable, or in violation of this agreement.

4. NO WARRANTIES

CoolCart makes no warranties or representations of any kind for the services being offered. The service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of title, noninfringement, or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by CoolCart or its agents or employees shall create a warranty. CoolCart provides no warranty that the service will be uninterrupted or error free or that any information, software or other material accessible on or via the service is free from viruses or other harmful components. Under no circumstances shall CoolCart be liable for any direct, indirect, special, punitive, or consequential damages that result in any way from your use of or inability to use the service, or for third parties' use of the service to access your Web space, Shopping Cart Service, any other service we supply or are associated with, to access the Internet or any part thereof, or your or any third parties' reliance on or use of information, services, or merchandise provided on or through the service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance. If you are dissatisfied with CoolCart service or any of its terms, conditions, rules, policies, guidelines, or practices, your sole and exclusive remedy is to discontinue using the service.

You understand that by placing information on CoolCart servers, including but not limited to uploads done by you to facilitate usage of the CoolCart Product Search Engine, that such information becomes available to all Internet users and that CoolCart has no way of limiting or restricting access to such information or protecting such information from copyright infringement. You assume total responsibility and risk for your use of CoolCart servers and the Internet. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services and other information, and the quality and merchantability of all merchandise provided through CoolCart or on the Internet generally.

CoolCart will provide you a reasonable amount of technical support to assist you in integration of the CoolCart shopping cart service into your website. You understand that the level, duration, and hours of availability of the support provided is determined at the sole discretion of CoolCart, and that providing any support does not constitute a warranty of any sort, nor does it warrant that you will successfully complete the integration of the CoolCart shopping cart service into your website.

5. ECPA NOTICE

CoolCart reserves the right to monitor any and all communications through or with our facilities. You agree that CoolCart is not considered a "secure communications medium" for the purposes of the ECPA, and that no expectation of privacy is afforded.

6. IDENTIFICATION INFORMATION

You agree that you as the person legally responsible for use of this account, are at least 18 years of age. You agree to supply CoolCart with a current and truthful name, postal address, email address and telephone number for our records, and you have a continued obligation to keep this information current. You also agree that you are an authorized user of any checks or credit card account that you supply to us and agree that we have an obligation to fully investigate any possible fraudulent payment acts.

You agree to inform CoolCart in advance of any substantive changes in the nature of the commerce facilitated via your CoolCart, and understand that implementing such changes may cause CoolCart at its sole discretion to discontinue your service if such changes would cause violation of this agreement.

7. NO INTERFERENCE WITH OPERATION OF SYSTEM

You agree not to maliciously or intentionally interfere with the proper operation of the system, including but not limited to defeating identification procedures, obtaining access beyond that which you are authorized for, and impairing the availability, reliability, or quality of service for other customers. You further agree not to interfere with the proper operation of other systems reachable through the Internet, including any attempt at unauthorized access. You agree to follow the Acceptable Use Policy of any network or service you connect to.

You agree to adhere to system policies as published online by CoolCart, including restrictions on account usage, services available with your account, restrictions on certain features, and all other policies designed to protect and enhance the quality and reliability of service at CoolCart. You agree to abide by any and all future CoolCart policy decisions.

8. SECURITY

You agree that the security of your account password is solely your own responsibility. You further agree that if you believe that your account password has been compromised in any way, you will notify CoolCart immediately. You agree that if any security violations are believed to have occurred in association with your account, CoolCart has the right to suspend all access to the account pending an investigation and resolution. You also agree that CoolCart has the right to cooperate in any government or legal investigation regarding any aspect of our services, including services sold to you. Any use of our system to facilitate sales of pirated software, illegal products or information, or other violations of law will result in account suspension and be immediately reported to the appropriate authorities.

9. BACKUP OF DATA

Your use of the service is at your sole risk. CoolCart is not responsible for order data or account configuration data residing on our servers. Any storage of such is strictly for your convenience, and you recognize your obligation to maintain your sales and order data on your own computer systems. You specifically agree that CoolCart is not responsible for storage of order or sales data of any type whatsoever for any amount of time.

You further agree that CoolCart has the right at its sole discretion to purge any and all order or sales data stored on CoolCart servers without notice and to whatever degree deemed necessary by CoolCart to free up space on our servers.

10. TRANSMITTAL OF MATERIALS

You agree not to transmit unsolicited or prohibited advertising or other harassing or illegal materials through electronic mail, Usenet postings, or other Internet media. The use of CoolCart or any other service with reference to services obtained through CoolCart, for unsolicited mass mailings, postings, or other activities considered an annoyance to others, commonly referred to as "spamming" is strictly prohibited and may cause your services to be terminated immediately and without warning and you will be held fully responsible for any damages to you, CoolCart, or any other party or parties resulting from any such conduct.

11. PAYMENT

You agree to supply appropriate payment in advance for the services received from CoolCart, in accordance with invoices received via email from CoolCart, with the exception of the initial thirty day period which may be paid in arrears. You understand that failure to supply such payment in accordance with the instructions contained in the invoice will result in account suspension. You understand that CoolCart at its sole discretion has the right to refuse to reinstate a suspended account regardless of subsequent payment attempts by you. Further, you understand that there may be fees associated with reinstatement of a suspended account.

You understand that invoices for CoolCart service are sent out via email only, and that it is your responsibility to maintain working email addresses in your account configuration. You understand that your failure to receive these invoices for any reason does not alleviate your responsibility to keep your account current.

12. PRIOR AGREEMENTS

This agreement supersedes any written, electronic, or oral communication you may have had with CoolCart or any agent or representative thereof, and constitutes the complete and total agreement between the parties.

13. SEVERABILITY

If any provision of this agreement is determined to be invalid or unenforceable, all other provisions shall remain in full force and effect and said provision shall be reformed only to the extent necessary to make it enforceable.

14. TERMINATION OF AGREEMENT

The provisions of Section 2 (INDEMNIFICATION) and Section 4 (NO WARRANTIES) shall survive any termination of this agreement.

15. APPLICABLE LAW, JURISDICTION, AND SERVICE

This agreement shall be governed by the applicable laws of the State of Texas, USA and the United States of America. Customer agrees that all services provided by CoolCart shall be deemed to have been requested and provided in Bexar County, Texas. Customer further agrees that the General Court Of Justice of Bexar County, Texas, shall have personal jurisdiction over Customer and exclusive subject matter jurisdiction over any and all controversies or claims arising from or relating to this agreement or the services provided by CoolCart. Customer agrees to accept service of process related to this agreement by ordinary mail, postage prepaid, to the most recent address provided by Customer.

16. ACKNOWLEDGEMENT